Meet customers in familiar channels
Bring services into banking apps, wallets, websites, portals or agent systems.
Telecom transactions
Connect mobile top-up, data packages, bill payment and e-vouchers across customer channels.
Iris Next Gen helps telcos, banks, fintechs and digital distributors connect telecom services to customer channels, providers and operational reporting.
Connected accessDigital and assisted channels
Clear transaction flowRequest, route and confirm
Operational visibilityStatus, reporting and support
Customer request received
Service result returned
The transaction ecosystem
Keep the customer experience simple while connected systems complete the transaction.
A customer sees a familiar action: choose a service, confirm the request and receive a result. Behind that experience, the platform coordinates the digital channel, service provider and operational record.
Route each transaction correctly
Route each transaction to the relevant operator, biller or service provider.
Return a clear result
Give customers and operations teams a clear status, confirmation and record.
↔Iris transaction and integration layerRoute · Status · Record
01Customers and agentsStart a service request through a familiar experience.
02Digital channelsApps, wallets, websites, portals and retail systems.
03Service providersOperators, billers and supported digital-service providers.
04Operations and supportTransaction records, reporting and issue investigation.
Core transaction capabilities
Offer core telecom transactions through the channels customers already use.
Select a service to see how the customer experience and operational flow can work together.
Mobile top-up
Make airtime recharge easy to access through the channels customers already use.
Connect mobile top-up to banking apps, wallets, websites, retail systems or other digital channels. We can coordinate the service request, provider connection, result and operational record.
- Prepaid airtime recharge
- Digital-channel and partner integration
- Transaction status and customer confirmation
- Operational reporting and support
Connected service
Top up a mobile account
Selected servicePrepaid mobile recharge
ChannelMobile app
ResultConfirmed
Complete top-up
Designed for real service environments
One transaction capability can create value across very different channels.
See how banks, fintechs and agent networks can make telecom services more convenient for customers and easier to operate.
Banking application · Mobile top-up
Banks and financial institutions
Add useful telecom services to the digital banking experience.
A bank can allow customers to top up a mobile account, purchase a data package or pay a supported bill without leaving its app. Iris connects the transaction experience with the required service providers and operational records.
Practical outcomeCustomers complete an everyday task within a trusted channel, while the bank broadens the value of its digital service.
Interactive transaction journey
Follow the request from customer action to operational record.
Choose a transaction type. The same six-stage pattern keeps the customer, provider and support journey connected.
Journey 01 · Mobile top-up
From a mobile number to a confirmed recharge.
The customer chooses a recharge value in a connected channel. The request is checked, routed to the relevant service provider and returned with a clear result for the customer and operations team.
Customer-initiatedReal-time statusOperational record
01Customer starts the transaction
02Connected channel sends the request
03Details are checked and routed
04Provider processes the service
05Result returns to the customer
06Record supports reporting and follow-up
Illustrative interface
Transaction journey
Mobile top-up
Selected servicePrepaid recharge
Human oversight remains part of the service.Teams need the context to understand results, investigate issues and support customers.
Transaction controls and operations
Connect providers, monitor status and support reconciliation.
A successful confirmation screen is only one part of a dependable transaction service. We can structure the status, exception and reporting information that operations teams need to run the service and respond when something requires attention.
Validation and status tracking
Check essential request details and maintain a clear record of the transaction state.
Error and exception handling
Give teams a clear way to identify incomplete, delayed or unsuccessful requests.
Reporting and reconciliation support
Organise transaction information for operational review and downstream processes.
Monitoring and issue investigation
Support teams with the context required to investigate and communicate the next step.
From idea to live service
A four-stage path from service definition to live operation.
Iris can support the work from defining the transaction service through integration, controlled launch and operational transition.
Explore our delivery servicesDefine the service and channels.
Confirm transaction types, target users, providers, commercial rules and support needs.
Design the transaction and operating flow.
Define validation, statuses, exceptions, interfaces, reporting and ownership.
Integrate and validate the complete journey.
Connect channels and providers, then test successful, failed and support-assisted scenarios.
Launch, monitor and improve.
Prepare teams and controls for live use, investigate issues and improve the service.
Your next transaction platform
Build a simpler way for customers and partners to access telecom services.
Bring us the channels you want to serve, the transactions you want to offer and the systems you need to connect. We will help define a clear path from concept to live operation.