Routing and rules
Direct requests to the correct provider and apply agreed service logic, limits and conditions.
Payments and digital finance
Build connected payment, wallet and merchant-service journeys.
Iris Next Gen helps telcos, banks, fintechs and digital platforms design and integrate payment services around customers, merchants, providers and operations teams.
Customer and merchant journeysSimple front-end experiences
Connected service ecosystemBanks, operators and providers
Operational controlRecords, reporting and review
Payment confirmedCustomer and merchant updated
Record matchedReady for operational review
A connected financial-service journey
Keep customer and merchant journeys simple while the platform manages the complexity.
A customer may only see a few steps. The platform still needs to identify the user, apply the right rules, route the transaction, update each party and create a useful operational record.
Stage 01 · Choose a service
Start where the customer already feels comfortable.
Bring payment, wallet, bill or service options into the mobile app, web experience, agent portal or merchant channel that fits the operating model.
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Choose a service
What would you like to do?
Continue
Platform capabilities
Bring users, wallets, payments, providers and administration into one operating platform.
Select a capability area to explore how the customer-facing experience can connect with the processes and controls behind it.
Customer and merchant management
Create a clear view of the people and businesses using the service.
Support individual customers, enterprise users and merchants with the profiles, roles and service relationships needed for the chosen operating model.
- Customer and merchant profiles
- Account, role and access structures
- Service enrolment and status
- Connected support context
Customer profileServices, status and historyOne useful operating view
CUIndividual customerWallet and payment access
MEMerchantPayment and settlement context
ENEnterpriseUsers, roles and services
Designed for different operating models
Shape the platform around your service and operating model.
The same building blocks can support different commercial and operational needs. Select an example to see how the emphasis changes.
Working sessionTelecommunications operatorShape financial-service journeys around subscriber access, service distribution and operational support.
Operational confidence
Manage routing, status, reporting, reconciliation and exceptions.
A well-designed platform gives customers a clear result and gives operations teams the records, rules and tools needed to manage the service responsibly.
Status and confirmation
Return useful transaction results to customers, merchants and service teams.
Administration and reporting
Configure services and provide practical oversight, reporting and investigation views.
Reconciliation and issue handling
Match records, surface exceptions and give support teams the context to resolve them.
Important: security, privacy, payment regulation, identity checks and data-handling obligations vary by country, organisation and service model. Final requirements should be confirmed during solution design.
Delivery approach
Move from one focused journey to an operational platform.
Iris can support solution planning, experience design, software delivery, integration, testing, launch and operational transition. The work starts with a clear service outcome and an agreed responsibility model.
Plan a payment-solution workshopDiscover
Clarify the users, service model, partners, rules and target outcome.
Design
Define the customer journey, system responsibilities and operating controls.
Build and integrate
Develop the required interfaces, workflows, platform services and administration tools.
Test
Validate the journey, transaction paths, exceptions, access and operational readiness.
Launch
Release in a controlled way with monitoring, support routes and clear ownership.
Operate and improve
Review service outcomes, resolve issues and refine the platform over time.
Start with the journey you want to improve
What should customers, merchants and service teams be able to do next?
Tell us about the users, payment flows, systems and partners involved. We will help you shape a practical path from service design to implementation.