Connected digital-service capabilities

Choose the capabilities your digital service needs.

Iris Next Gen connects transactions, communications, payments and customer service into practical digital experiences. Explore each solution, see how they work together and identify the right starting point for your organisation.

Explore the solution studio Discuss a specific requirement
Solution flow Interactive overview
Customer need Complete a task with less friction
01Telecom transactions 02Messaging and voice 03AI customer service 04Payments and digital finance
Outcome A clear, connected experience
Customer service professionals wearing headsets at computer workstations Technology that supports people
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Interactive solution explorer

Compare four solution areas.

A business professional working with connected telecommunications systems Service access · Distribution · Operations

Telecom transactions

Make essential services easy to discover, purchase and manage.

Connect customers and distribution partners with top-up, data, bundles, bill payment and e-vouchers through dependable digital journeys.

  • Mobile top-up and airtime recharge
  • Data packages and service bundles
  • Bill payment and e-vouchers
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A person using a mobile phone within a connected communications environment Identity · Notification · Conversation

Messaging and voice

Turn important customer moments into trusted communication.

Bring branded messaging, notifications, OTP, voice and contact-centre connections into one consistent communication approach.

  • Branded SMS and A2P messaging
  • Transactional and OTP notifications
  • SMS short codes and regional channels
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Customer service professionals wearing headsets at computer workstations Automation · Knowledge · Human escalation

AI customer service

Automate routine enquiries and pass complex cases to service teams with the right context.

Use chatbots, voicebots and workflow automation to handle repeatable requests while giving service teams clear context when people need more help.

  • AI chatbots and virtual assistants
  • AI voicebots and call automation
  • Knowledge-based responses
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A customer using a mobile device for a digital financial service Customers · Merchants · Service providers

Payments and digital finance

Build payment journeys that feel simple on the surface.

Connect customers, merchants, banks and service providers through digital-wallet, payment and operational workflows designed for everyday use.

  • Payment intermediary platforms
  • Digital wallets and mobile money
  • Customer and merchant management
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Customer journey

See how the solution areas support one service experience.

Select each moment to see what the customer experiences and what needs to happen operationally.

Step 1 · Discover

Help the customer find the right service.

Present a relevant top-up, data package, bill or payment option through a channel the customer already uses.

Customer seesA clear set of relevant choices
Operations connectService catalogue, eligibility and channel rules
Telecom transactions

A business view of the architecture

Connect new capabilities to existing channels, providers and systems.

Iris solutions can sit between customer channels, service platforms and operational teams. Select a layer to understand its role.

Layer 01

Meet customers in the channels they already use.

Connect services to the mobile, web, messaging, voice and assisted-service channels people already use.

Flexible engagement paths

Choose the delivery path that fits your current environment.

The right approach depends on whether you are extending a platform, improving an existing journey, launching something new or entering a market.

Path 01 · Extend

Add capability without replacing what already works.

Iris can help connect a new service, provider or customer channel to an established platform and operating environment.

Assess the current environmentDefine the integrationTest the complete journeyTransition into support
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Your next step

Which service or customer experience needs to improve?

Bring us a specific solution, an integration requirement or an operational problem. We will help identify the right combination of technology and delivery support.

Discuss your solution Explore our services