A solution studio for connected services

Telecom, payment, messaging and AI solutions that work together.

Iris Next Gen connects transactions, communications, payments and customer service into practical digital experiences. Explore each solution, see how they work together and identify the right starting point for your organisation.

Explore the solution studio Discuss a specific requirement
Solution flow Interactive overview
Customer need Complete a task with less friction
01Telecom transactions 02Messaging & voice 03AI customer service 04Payments & digital finance
Outcome A clear, connected experience
Customer-service professionals supporting customers Technology that supports people
Start exploring

Interactive solution explorer

Explore four connected solution areas.

Select a solution to see the business challenge, customer value, core capabilities and the systems it can connect.

A business professional working with connected telecommunications systems Service access · Distribution · Operations

Telecom transactions

Make essential services easy to discover, purchase and manage.

Connect customers and distribution partners with top-up, data, bundles, bill payment and e-vouchers through dependable digital journeys.

Business challenge

Service options, providers and operational rules often sit across separate systems.

Customer value

A simpler route from choosing a service to receiving confirmation and support.

  • Mobile top-up and airtime recharge
  • Data packages and service bundles
  • Bill payment and e-vouchers
  • Operator and provider integrations
  • Transaction monitoring and reporting
Explore telecom transactions →
A person using a mobile phone within a connected communications environment Identity · Notification · Conversation

Messaging and voice

Turn important customer moments into trusted communication.

Bring branded messaging, notifications, OTP, voice and contact-centre connections into one consistent communication approach.

Business challenge

Customers receive fragmented messages across channels with different identities and service standards.

Customer value

Clearer communication that confirms actions, explains next steps and makes support easier to reach.

  • Branded SMS and A2P messaging
  • Transactional and OTP notifications
  • SMS short codes and regional channels
  • Voice Brandname, Voice OTP and Smart IVR
  • Contact-centre and speech integration
Explore messaging and voice →
Customer-service professionals working with digital tools Automation · Knowledge · Human escalation

AI customer service

Automate routine service without losing the human connection.

Use chatbots, voicebots and workflow automation to handle repeatable requests while giving service teams clear context when people need more help.

Business challenge

Service teams spend too much time answering predictable questions across disconnected channels.

Customer value

Faster responses for straightforward needs and a smoother handover to a person for complex requests.

  • AI chatbots and virtual assistants
  • AI voicebots and call automation
  • Knowledge-based responses
  • Workflow initiation and case routing
  • Escalation to service teams and monitoring
Explore AI customer service →
A customer using a mobile device for a digital financial service Customers · Merchants · Service providers

Payments and digital finance

Build payment journeys that feel simple on the surface.

Connect customers, merchants, banks and service providers through digital-wallet, payment and operational workflows designed for everyday use.

Business challenge

Payment journeys must coordinate customer identity, merchant operations, provider connections and controls.

Customer value

A clearer route to pay, top up, withdraw or complete a service transaction with confidence.

  • Payment intermediary platforms
  • Digital wallets and mobile money
  • Customer and merchant management
  • Top-up, withdrawal and bill payment
  • Administration, reconciliation and reporting
Explore payments and digital finance →

A connected customer journey

See how the solution areas support one connected service journey.

Select each moment to see what the customer experiences and what needs to happen operationally.

Step 1 · Discover

Help the customer find the right service.

Present a relevant top-up, data package, bill or payment option through a channel the customer already uses.

Customer seesA clear set of relevant choices
Operations connectService catalogue, eligibility and channel rules
Telecom transactions

A business view of the architecture

Connect new capabilities to existing channels, providers and systems.

Iris solutions can sit between customer channels, service platforms and operational teams. Select a layer to understand its role.

Layer 01

Meet customers where the work already happens.

Connect services to the mobile, web, messaging, voice and assisted-service channels people already use.

Flexible engagement paths

Choose the delivery path that fits your current environment.

The right approach depends on whether you are extending a platform, fixing a journey, launching something new or entering a market.

Path 01 · Extend

Add capability without replacing what already works.

Iris can help connect a new service, provider or customer channel to an established platform and operating environment.

Assess the current environmentDefine the integrationTest the complete journeyTransition into support
Explore our delivery services →

Your next step

Which service or customer journey should work better?

Bring us a specific solution, an integration requirement or an operational problem. We will help identify the right combination of technology and delivery support.

Discuss your solution Explore our services