Australia · Vietnam · International markets

Digital services for transactions, customer communications, payments and AI-enabled support.

Iris Next Gen combines Australian commercial engagement with Iris Tech’s technology delivery in Vietnam across telecom transactions, messaging and voice, payment workflows and AI customer service.

Discuss your project Become a partner
Commercial alignmentBusiness, customer and delivery priorities defined together End-to-end deliveryDesign, integration, launch and operational transition Partner-led growthReferral, reseller, technology and delivery routes
A diverse business team discussing a project in a modern office
Customer experienceSimpler digital journeys
End-to-end deliveryFrom strategy to support
Market growthClients and partners moving together
Telecom transactions•Messaging and voice•AI customer service•Payments and digital finance•Systems integration

What we deliver

Four solution areas for transactions, communications, AI customer service and digital finance.

A professional using a mobile service while travelling through a city
01 / 04
Telecommunications and digital distribution

Telecom transactions

Distribute mobile top-up, data packages, bill payments and e-vouchers through digital and assisted channels.

  • Mobile top-up and data packages
  • Bill payment and e-vouchers
  • Operator and service-provider integration
View telecom transactions→

Australia and Vietnam

Australian engagement, backed by established technology delivery in Vietnam.

Australian commercial engagement is supported by Iris Tech’s established technology delivery in Vietnam.

Listen firstUnderstand the market, customer need and commercial goal.
Build togetherKeep business, product, technology and operations aligned.
Stay involvedSupport implementation, launch, transition and continuous improvement.
Meet Iris Next Gen →
A diverse business team discussing a presentation in a modern office

Industries we support

Solutions for telecommunications, banking, fintech and digital enterprises.

Each sector combines these capabilities around different customers, controls and operating priorities.

Colleagues taking notes during a meeting around a table

Telecommunications & MVNOs

Subscriber access to essential digital services.

Service distribution, customer communication and service-team coordination support subscribers from purchase through assistance.

Digital service accessCustomer engagementOperational visibility
View industry perspectives→

Delivery overview

From business need to supported live service.

Services provides the full delivery lifecycle. The overview below shows the three decisions that shape every engagement.

01

Define the requirement

Align the customer outcome, commercial objective, operating context and delivery scope.

02

Build and integrate

Engineer the platform, connect providers and systems, and verify the complete service flow.

03

Launch and operate

Prepare teams, transition into live operation and agree the ongoing support model.

Review the delivery lifecycle →

Why Iris Next Gen

A delivery partner for complex customer-facing services.

We focus on the parts of delivery that determine whether a service works for customers and remains manageable for the business.

01

Telecommunications and payments experience

Experience across transaction, messaging, voice and digital financial-service environments.

02

Integration-led thinking

Channels, providers and internal systems are integrated around the complete service flow.

03

Commercial and technical alignment

Customer outcomes, operating needs and implementation choices remain aligned.

04

Support beyond launch

Operation, transition and continued improvement are considered from the outset.

05

Partnership built for new markets

Referral, reseller, technology and delivery partners can contribute to agreed market opportunities.

Explore partnerships →
Business partners agreeing to work together after a meeting

Partner-led growth

Develop qualified opportunities through commercial, technology and delivery partnerships.

Iris Next Gen works with organisations that open markets, extend technology capability or contribute to successful implementation.

Commercial partners

Referral, sales, reseller and regional representation routes for qualified opportunities.

Technology partners

Integration and joint-solution collaboration around complementary platforms and specialist capability.

Delivery and market partners

Implementation, localisation and strategic market development for agreed programmes.

Start a partner conversation →Review the partner programme →
Iris team members at a 2023 team-building event

Discuss your requirement

Discuss the platform, service or market opportunity you are planning.

Discuss your project →Become a partner →